FAQ

Frequently Asked Questions

Welcome to the Sacred Walls FAQ page. Here you will find answers about our wall art, printing quality, frames, packaging, shipping, colours, order changes, returns and customer support.

What does Sacred Walls sell?

Sacred Walls sells made-to-order physical wall art, including framed Christian prints, Bible verse artwork, modern typography designs and selected automotive wall art.

Unless a product page clearly says otherwise, the products sold through our store are physical products that will be shipped to the delivery address entered at checkout.

Are your products physical or digital?

Our main products are physical prints and framed wall art. They are not instant digital downloads unless a particular product page clearly identifies the product as digital.

Please read the product title, description and selected option before completing your purchase.

Are the products made to order?

Yes. Most Sacred Walls products are produced after an order is placed.

The artwork is printed, framed where applicable, checked and packaged according to the product option selected by the customer.

Because our products are made to order, there may be a short production period before shipping begins.

How are the artworks created?

Some Sacred Walls designs are developed with the support of AI-based creative tools.

The final artwork is reviewed and refined through human editing. This may include composition, typography, colour correction, retouching, cropping, resizing and preparation for printing.

Our goal is to create wall art that looks clean, meaningful and suitable for modern homes.

Are the room images and mock-ups real?

Some room scenes, styled interiors and product mock-ups displayed on our website are AI-generated or digitally created.

These images are used to help customers imagine how an artwork may look in a living room, bedroom, office, hallway, prayer room or garage.

Mock-up images are styling examples only. They do not guarantee the exact size, room proportions, furniture dimensions, lighting, reflection, frame thickness, colour or final placement of the physical product.

Important: Always use the written product measurements when choosing your size. Do not judge the exact size only from the room mock-up.

Are your prints high quality?

Our artwork is prepared from high-resolution master files and adjusted for the selected print size.

Final print appearance may depend on the original design, selected dimensions, paper, printing method, frame and normal viewing distance.

Physical prints do not have one universal 8K measurement. We therefore describe our products as high-resolution artwork prepared for professional printing rather than promising one fixed pixel measurement for every size.

What type of paper do you use?

Most Sacred Walls products are printed on premium matte paper unless the product page states otherwise.

Matte paper provides a clean and refined appearance with less glare than highly glossy paper.

The exact paper, thickness and material may vary depending on the selected product and fulfilment location. Please review the product description before ordering.

What frame colours are available?

Available frame colours may include:

Black
White
Natural wood
Dark wood
Metal finishes on selected products

Frame availability depends on the selected artwork, size and product type.

What is the difference between Ready to Hang and Assembly Required?

Ready to Hang: The artwork arrives fitted into the frame and prepared for hanging, subject to the product description.

Frame Kit — Assembly Required: The print, frame parts and included accessories arrive together. You will need to place the print inside the frame and complete the required assembly.

You should not need to purchase another frame unless the product page clearly says otherwise.

Are hanging accessories included?

Hanging accessories may be included depending on the product and frame option.

Not every included fixing is suitable for every wall. Customers are responsible for checking their wall type and using suitable hanging equipment.

Seek professional help where necessary, especially for large or heavy frames.

Is packaging included?

Yes. Protective packaging is included as part of preparing your order for delivery.

Depending on the product, packaging may include protective corners, wrapping, backing protection, cardboard or other materials designed to reduce movement and damage during transportation.

Packaging is not the same as shipping. Shipping charges, where applicable, are shown separately during checkout.

Is shipping free?

Shipping is only free when the product page, cart or checkout clearly shows a free-shipping offer.

Otherwise, the available shipping cost will be displayed during checkout before payment.

Shipping prices may vary according to the product, size, frame, destination and fulfilment location.

Where does Sacred Walls ship?

We currently ship to the following countries:

Australia
Austria
Belgium
Canada
Denmark
France
Germany
Iceland
Italy
Japan
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
South Africa
Spain
Sweden
Switzerland
United Arab Emirates
United Kingdom
United States

Shipping availability can depend on the selected product, size, frame and delivery address.

The checkout page will confirm whether we can ship the selected product to your location.

How long does production take?

Production time is separate from shipping time.

Production may include printing, drying, framing, assembly, quality checks and packaging.

Production estimates may vary according to the product, order volume, frame availability, season and fulfilment location.

How long does delivery take?

Delivery times depend on the destination, shipping service, fulfilment location, customs and carrier conditions.

Any delivery date shown at checkout is an estimate and not a guaranteed arrival date.

Weather, customs checks, public holidays, regional disruptions and carrier delays may affect delivery.

Will I receive tracking information?

Where tracking is available, it will be sent to the email address used during checkout.

Tracking may take some time to update after the shipping label is created.

Can one order arrive in separate packages?

Yes. Products in the same order may be produced at different fulfilment facilities and may arrive separately.

You may receive separate tracking details for each package.

Will I pay customs or import charges?

International orders may be subject to customs duties, import taxes, brokerage charges or local handling fees.

Unless these charges are collected during checkout or applicable law requires otherwise, they are the customer’s responsibility.

Will the colours look exactly the same as they do on my screen?

We make reasonable efforts to display product colours accurately.

Small differences may occur because of screen brightness, device settings, room lighting, paper, ink and natural variation in frame materials.

Normal colour variation does not automatically mean that a product is defective.

How do I choose the correct size?

Measure your wall before ordering.

You can use removable masking tape to mark the outside dimensions of the selected artwork on your wall.

Step back and view the marked area from the main position in the room. This gives you a more reliable idea of the size than relying only on a room mock-up.

Can the finished frame size be slightly different from the listed print size?

Yes. The outside dimensions of a framed product may be slightly larger than the listed artwork size because of the frame width, matting, backing and normal manufacturing tolerances.

Can I change my order after placing it?

Changes cannot be guaranteed after printing, framing, fulfilment or shipping has started.

Can I cancel my order?

You may request a cancellation within 24 hours after placing your order.

Because our products are made to order, cancellation cannot be guaranteed once production or fulfilment has started.

Email support@sacredwalls.store with your order number and the words Cancellation Request.

Can I return my order?

You may request an eligible return within 14 days after delivery.

The product must normally be unused, unaltered and returned with its frame, print, accessories and protective packaging.

Customers are responsible for change-of-mind return shipping unless applicable law requires otherwise.

Sacred Walls does not charge a restocking fee.

Can personalised products be returned?

Personalised products and products made according to customer-supplied specifications may not qualify for change-of-mind returns where legally permitted.

This does not remove your legal rights if the product is damaged, defective, incorrect or materially different from its description.

What happens if my product arrives damaged?

Please keep the product and all packaging.

Email support@sacredwalls.store with:

Your order number
A photograph of the complete product
Close-up photographs of the damage
Photographs of the outer packaging
Photographs of the inner packaging
A photograph of the shipping label

Depending on the verified issue, we may offer replacement parts, a replacement product, a partial refund or a full refund.

Do you offer direct exchanges?

Because our products are made to order, direct exchanges may not always be available.

How can I contact Sacred Walls?

Email us at support@sacredwalls.store.

We normally reply within two business days. Replies may take longer during weekends, public holidays, sales and busy shopping periods.

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