Return, Refund and Cancellation Policy

Last updated: 19 July 2026

Sacred Walls creates made-to-order wall art. Most products are printed and framed after an order is placed. Please review your selected artwork, size, frame colour, frame material and assembly option carefully before completing your purchase.

Order cancellations

You may request a cancellation within 24 hours after placing your order.

Because our products are made to order, cancellation cannot be guaranteed after printing, framing, production, fulfilment or shipping has started.

To request a cancellation, email support@sacredwalls.store with your order number and the words Cancellation Request.

Return window

You may request an eligible return within 14 days after your order is delivered.

If your order arrives in separate packages, the 14-day return period starts after the final item in the order is delivered.

Please contact us before returning any product. We will review your request and provide the correct return address and instructions.

Return condition

Returned products must be unused, unaltered and returned in substantially the same condition in which they were received.

The return should include:

• The artwork or print
• The frame
• Glazing or protective front panel
• Backing board
• Hanging accessories
• Assembly components
• Protective packaging
• Any other parts supplied with the order

A refund may be reduced where a returned product has been damaged through handling beyond what was reasonably necessary to inspect it, where permitted by law.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for return shipping, secure packaging, tracking, customs charges and carrier fees, unless applicable consumer law requires otherwise.

Sacred Walls does not charge a restocking fee.

Products that may not be returnable

The following products may not qualify for change-of-mind returns:

• Personalised artwork containing a customer’s name, date, message, photograph or requested wording
• Products made according to customer-supplied specifications
• Custom-sized products
• Gift cards
• Products marked as final sale where legally permitted
• Products damaged through incorrect assembly, hanging, misuse, moisture, heat, impact or alteration

This does not affect your legal rights when a product is damaged, defective, incorrect or materially different from its description.

European Union and EEA customers

Customers in the European Union or European Economic Area may have a legal right to withdraw from an eligible online purchase within 14 days after delivery.

Legal exceptions may apply to clearly personalised products or products made according to a customer’s specifications.

Nothing in this policy removes consumer rights that cannot legally be excluded.

Damaged, defective or incorrect orders

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, incomplete or incorrect, contact us at support@sacredwalls.store .

Please include:

• Your order number
• A short explanation of the problem
• A photograph of the complete product
• Close-up photographs of the affected area
• Photographs of the outer packaging
• Photographs of the inner packaging
• A photograph of the shipping label

Please keep the product and packaging until the claim has been reviewed.

Depending on the issue, we may offer replacement parts, a replacement product, a partial refund or a full refund.

Refunds

Approved refunds are returned to the original payment method.

For a standard return, the refund is normally processed after the returned product is received and inspected.

Your bank, card provider or payment provider may require additional time to show the refund in your account.

Original shipping charges

Original shipping charges are not normally refundable for change-of-mind returns, unless applicable law requires otherwise.

If a verified damaged, defective or incorrect product is returned, reasonable return costs will be handled according to the circumstances and applicable consumer law.

Incorrect addresses and refused deliveries

Customers are responsible for entering a complete and accurate delivery address.

Additional costs caused by an incorrect address, refused delivery, failure to collect a package or unpaid import charges may be deducted from an eligible refund or charged before reshipping, where legally permitted.

How to start a return

Do not return a product without contacting us first.

Email support@sacredwalls.store with your order number and reason for the return request.