Privacy Policy

Last updated: 19 July 2026

This Privacy Policy explains how Sacred Walls collects, uses and shares personal information when you visit our store, contact us, create an account or place an order through sacredwalls.store .

Information we collect

We may collect the following information:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and transaction details
• Products, sizes, frames and variants selected
• Payment and refund status
• Delivery and tracking information
• Messages sent to customer support
• Device and browser information
• IP address
• Cookie and website activity
• Marketing preferences
• Information needed to prevent fraud and protect the store

How we use your information

We may use your personal information to:

• Process and manage orders
• Arrange printing, framing and fulfilment
• Arrange shipping and delivery
• Send order confirmations and tracking information
• Provide customer support
• Handle cancellations, returns, replacements and refunds
• Prevent fraud and maintain store security
• Improve our products, website and customer experience
• Measure store and advertising performance
• Comply with legal, accounting and tax requirements
• Send marketing communications where permitted

Shopify

Sacred Walls is hosted using Shopify. Shopify provides the ecommerce platform that allows us to display products, accept orders and manage the store.

Shopify may process information in accordance with its own privacy policy.

You can review Shopify’s privacy information here: Shopify Privacy Policy .

Payments

Payments are handled by Shopify and third-party payment providers.

Sacred Walls does not normally store your complete bank-card or payment-card details.

Payment providers may process information according to their own terms and privacy policies.

Printing and fulfilment partners

Sacred Walls operates as a print-on-demand store.

We may share the information required to complete your order with printing, framing, packaging and fulfilment partners.

This may include your name, delivery address, telephone number, selected product, product size, frame option and order reference.

Shipping companies

We may share necessary delivery information with shipping carriers, postal services, customs providers and delivery partners.

Other service providers

We may use third-party services for:

• Website hosting
• Payment processing
• Order fulfilment
• Shipping
• Customer support
• Email communication
• Analytics
• Advertising
• Fraud prevention
• Store security

These providers receive only the information reasonably needed to perform their services.

Cookies

Sacred Walls and its service providers may use cookies and similar technologies.

Cookies may be used for:

• Keeping the website working correctly
• Remembering customer preferences
• Maintaining shopping-cart functions
• Improving website security
• Understanding store traffic
• Measuring advertising performance
• Providing more relevant marketing

Where required, non-essential cookies are used only after you make a choice through the store’s cookie banner.

You may also manage cookies through your browser settings.

Marketing communications

We may send promotional emails when you have subscribed or where otherwise permitted.

You can unsubscribe using the unsubscribe link included in a marketing email.

We may still send necessary messages about orders, delivery, payments, security, returns or customer support.

International processing

Shopify, our fulfilment partners and other service providers may operate in different countries.

Your personal information may therefore be processed outside the country in which you live.

Where required, reasonable safeguards are used for international transfers.

How long we keep information

We keep personal information only for as long as reasonably necessary for:

• Processing and completing orders
• Providing customer support
• Handling returns and disputes
• Accounting and record keeping
• Fraud prevention
• Legal compliance

Your privacy rights

Depending on where you live, you may have the right to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of eligible information
• Restriction of certain processing
• Objection to certain processing
• A portable copy of eligible information
• Withdrawal of consent

To make a privacy request, email support@sacredwalls.store .

We may need to confirm your identity before completing a request.

Children

Sacred Walls is not intended for children who are not legally able to make an online purchase.

We do not knowingly collect children’s personal information in violation of applicable law.

Security

We use reasonable technical and organisational steps designed to protect personal information.

No internet transmission or storage system can guarantee complete security.

Third-party links

Our website may contain links to websites operated by other organisations.

Sacred Walls is not responsible for the privacy practices or content of third-party websites.

Changes to this policy

We may update this Privacy Policy when our services, partners or legal responsibilities change.

The updated date will appear at the top of this page.

Contact us

For privacy questions or requests, email: support@sacredwalls.store